Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.
Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.
Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The England Rugby Store at www.englandrugbystore.com accept no responsibility for variances in colour or style due to the settings on the users monitor.
The England Rugby Store at www.englandrugbystore.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale.
Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:
1. You have ordered the correct size for the product (if applicable)
2. You are aware of the expected delivery dates for the product
3. The desired quantity is correct
4. You have read the Terms and Conditions
When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.
If you are a new Customer then you will taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.
Please note that the order process of the England Rugby Store at www.englandrugbystore.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel.
Please note: Phone lines are closed on UK Bank holidays.
UK Standard Delivery - Delivery takes 5-7 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 10 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.
UK Standard delivery is free on all orders over £75 or £4.95 otherwise.
UK Click and Collect - (over 5000 locations, 5-7 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.
Collect from Store - this option allows you to collect your order from the club shop at the stadium. It is free of charge and once dispatched from our warehouse it takes 3-5 working days to arrive. You will receive an email and/or text message once your order arrives in store.
Need it faster?
UK Express Delivery - Express Delivery takes 3-4 working days from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.
We do not offer guaranteed delivery on weekends or public holidays.
Please note that due to the recent outbreak of the Coronavirus, we recommend to expect a delay of up to 21 days in receiving your order into China.
Standard International Delivery - (7 - 15 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 7-15 days but in the event that it takes longer than this, please allow upto 20 working days from the date your order leaves our warehouse.
Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
Express International Delivery - (4 - 6 days) - Our international express carrier provides a fully traceable delivery service. Normally 4 - 6 working days transit time from when the order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:
Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.
We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:
3. Switch and Solo
4. American Express
6. Delta Card
We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro.
We now offer Klarna to customers in the UK.
For more information, click here to see Klarna FAQ's.
The England Rugby Store at www.englandrugbystore.com reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded.
Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:
What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.
Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The Cybersource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.
Who are Cybercource? – The England Rugby Store at www.englandrugbystore.com has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com
Is shopping with The England Rugby Store at www.englandrugbystore.com safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at Kitbag.com as safe as possible
How do we protect the Buyers Data? - The Cybersource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The England Rugby Store at www.englandrugbystore.com, they are stored on the Cybersource server in an encrypted format.
Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.
Do I have any Legal Protection? - You are protected by the normal laws of England and Wales, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43) Consumer Rights Regulations 2013. Full details of your legal rights are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children's clothing is exempt from VAT in the UK is therefore charged at 0% thus no tax is added in the price quoted by The England Rugby Store at www.englandrugbystore.com.
For any customers purchasing outside the European Union all purchasers are exempt of UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.
Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is secure.
We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services.
How Secure are You? - As soon as you enter the order process, the information that is transferred between you and us is encrypted using powerful encryption algorithms. Your details are safer with Internet shopping that with traditional mail or telephone shopping!
How can I tell if the web site is a secure one? - It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.
How does Encryption work? - All credit card details are encrypted using GlobalSign SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.
What else can I do to ensure my details remain safe? - The second way to ensure you have a secure connection is to look for either the GlobalSign logo or RSA Data Security logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or GlobalSign Inc has issued the certificate.
Who are GlobalSign? - GlobalSign, Inc. is a leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on GlobalSign please visit their web site at http://www.globalsign.co.uk.
When you have registered or have ordered an item from The England Rugby Store at www.englandrugbystore.com, a profile will have been created for you. The profile has many useful functions which are detailed below:
Personal Details - You can make amendments to this area as necessary, for example if you move house.
Password Settings - We recommend you change your password frequently - to do this, complete the boxes as required. You can also change your password hint questions and answers here.
Address Book - You can add additional addresses to your personal address book - this makes it easy if you wish to have presents sent directly to your friends or family.
Your Preferences - This section gives you the opportunity to opt in or out of receiving information from The England Rugby Store at www.englandrugbystore.com or our partners. We do not send out emails out very often but they are usually full of not to be missed bargains and latest products!
Order History - This section gives you details of all your past and pending orders with The England Rugby Store at www.englandrugbystore.com. You can track your order from the moment you place your order, right through until the moment it has been dispatched!
Sign up to the newsletter to stay up to date with current offers and promotions from the England Rugby Store. If you have any problems redeeming a gift voucher or promotion please contact our customer service team on the numbers below.ERS GIFT CARDS
How to use this gift card – the card may be used as full or part payment for purchases at The Rugby Store, online via mail-order or for a World Rugby Museum & Stadium Tour. englandrugbystore.com /
Balance enquiry –after using the card to purchase goods the balance is displayed on the receipt issued. Check the balance online englandrugby.com/cards or by calling 0207 152 0706
Please note: Phone lines are closed on UK Bank holidays.
1. Activated gift cards can be used as full or part payment of any goods via The Rugby Store*, englandrugbystore.com or World Rugby Museum. Please note that not all mobile units can accept gift cards as payment.
2. Cards are either activated to the value printed on the face of the card or an amount from £1 to £1000.
3. The card cannot be exchanged for cash or vouchers.
4. No change will be given but the balance can be applied against future purchases.
5. If goods purchased with the gift card are returned or exchanged any refund or monies owning will be added to the balance on the card.
6. The card balance is shown on the till receipt issued when the card is used to purchase goods in The Rugby Store; check the balance online englandrugby.com/cards or by calling 0207 152 0706
7. Card expires 24 months after last transaction (this includes the initial activation, purchase or balance enquiry) and any balance remaining will be cancelled.
8. Protect this card and treat it as cash, the balance cannot be returned if lost or stolen.
9. Card issued by Rugby Football Union, Rugby House, 200 Whitton Road, Twickenham Stadium, Twickenham, TW2 7BA. RFU reserves the right to amend the gift card terms and conditions or discontinue the gift card at any time. Notifications will be displayed in store and online.
10. Only one gift card can be redeemed per transaction, you cannot use multiple gift cards for the same transaction.
Please note: West Car Park will be closed until 19th July due to the Eminem concert;the North Car Park is available on a first come first served basis with any overflow parking in the Rosebine Car Park-located shortly after The Stoop on the A316.
PLEASE NOTE some return methods are currently unavailable or taking longer than usual, due to the worldwide COVID-19 pandemic. Please see the returns portal for full details.
RETURNS POLICY EXTENDED to 90 days during this period.
HOW TO RETURN YOUR ORDER:
How do I return an item?
Once your package begins transit you will be able to track the progress of your return via the Returns Portal
As a reminder, it can take up to 14 working days for your refund to be processed.
Our Return Process is simple. You can return your merchandise up to 30 days from the time you receive your package.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer's liability.
In line with your right to cancel, if you return your full order within 14 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 14 days of receiving the item(s) back to our warehouse. If you return any or all of your order after 14 days, but within the 30 day returns period, delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.
1. What do these Terms and Conditions apply to?
Customer services team contact details:
Telephone: +44 (0) 333 014 4546
Our Customer Services team provides support between
8am to 8pm Monday to Friday and 9am to 4pm on weekends.
1.4 We reserve the right to cancel any Order that is made by a minor, under the age of 18, where the consent of that minor’s legal guardian is not received.
In using purchasing our Products you confirm that you are a consumer. A consumer is someone who is:
(i) an individual; and
(ii) acting wholly or mainly outside of their trade, business, craft or profession.
2. What terms do we use in these Terms and Conditions?
“Contract” means the contract formed between you and Fanatic each time you purchase Products from us via our Website (see section 4 below regarding how a Contract is formed between us).
“EU” means any country or territory in the fiscal (VAT) area of the European Community and at all times England and excluding Non-EU countries.
“Non-EU Countries” means any other country or territory not within the fiscal (VAT) area of the European Community.
“Order” has the meaning given to it under clause 4.1 (When is your order placed) below;
“Personal Information” means the details provided by you on registration
“Product” means a product displayed for sale on the Website
“Product Description” means that part of the Website where certain Terms and Conditions in respect of the individual Product are provided.
“User” means any user of the Fanatics Website.
“We/us/our” – means Fanatics.
“Website” – means the website located at https://englandrugbystore.com, including any sub-domains or any subsequent URL which may replace it.
“You” – means a user of this Website.
3. Where do I find Product information?
3.1 Each Product purchased is sold subject to its description on its product page. This may set out additional terms related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and any applicable guarantees that may apply to the product.
3.2 Please note that Product descriptions may vary depending on what country you are in and where you choose to deliver the Products. We cannot guarantee that all Products will be available for international delivery to every country.
4. How is a Contract formed between us?
4.1 The steps required to create the contract between you and us are as follows:
4.1.1 When is your order placed?
You place the order for your Products on the Website by following the prompts and clicking the “Buy Now” button at the end of the checkout process. Once you have clicked this button it constitutes an “Order”.
4.1.2 How much is the cost of delivery?
The delivery charge will be shown in the order process before you complete your Order and you confirm your consent to this charge when you submit your Order.
4.1.3 How can I review my Order?
You will be given an opportunity to review your Order and make any amendments required prior to placing an Order.
4.1.4 How will we confirm your Order?
We will send you an Order confirmation email detailing and acknowledging the Products you have ordered. This is not our acceptance of your Order.
4.1.5 What Products will you deliver?
Your contract with us to deliver Products only relates to those Products confirmed in the “order confirmation” email sent by us to you. We will not be obliged to deliver any other Products, which may have been part of your Order, unless and until those Products are confirmed in an order confirmation email.
4.1.6 How will I know when my Products have been despatched?
We will notify you by email when your Product is despatched to you.
If you have ordered multiple Products please note that we may deliver these separately.
4.1.7 When is my Order accepted by Fanatics?
Order acceptance and completion of our Contract will take place when you receive an order confirmation e-mail confirming that we accept your Order
4.1.8 When is payment for the Products taken?
This depends on the payment method selected at checkout. If you are paying using Klarna, following placing your Order, Klarna will contact you to arrange payment. If you are paying using another method of payment, your credit/debit card will be charged when your Order is confirmed.
4.2 We are not required to accept your Order and we may reject or cancel your Order for one of the following reasons:
5. Your statutory right to cancel
5.1 You have the following cancellation rights when you buy online:
5.1.1 You are entitled to cancel your Contract (your whole Order) if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the Products in question.
5.1.2 You have an additional right to return individual products or your whole Order up to 30 days after the day on which you received such Order.
5.1.3 Your right to return Products does not apply to DVDs, videos, PC & video games which have been opened, pierced jewellery, goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned (for example, underwear/swimwear which has been worn) or are liable to deteriorate or expire rapidly).
5.1.4 To exercise the right to cancel, you must inform us of your decision to cancel your Contract by a clear statement, including details of your name, geographical address, details of the Order you wish to cancel and, where available, your phone number and email address.
5.1.5 You can cancel by contacting our customer services team on the contact details above or by using our returns portal. You also may, but are not obliged to, use the model cancellation form in Annex 1.
5.1.6 If you decide to cancel, you should return the Products to us at your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the cost of the Products being returned. If you cancel your whole Order in accordance with clause 5.1.1 only, this includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). If you do not cancel your whole Order, but only certain Products within your Order, we will only reimburse you for the cost of those Products returned and we will not refund the cost of delivery. Please note, if you have selected Klarna as your payment method and have not arranged for payment, you will not be reimbursed.
5.1.7 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.1.8 We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
5.2 You may also cancel your contract if the Products are damaged faulty or not as described, in which case we will refund the cost of returning the goods. Please see clause 7 for further information.
6. How do I change, cancel or return an Order?
6.1 Other than in the circumstances set out in clause 5, it’s not possible to make changes to your Order once you’ve placed it. If you’d like to add Products to your Order, please place a new order for these Products.
6.2 If you need to change details of your delivery address, remove Products from your Order or cancel it completely, please contact our customer services team on the contact details above.
6.3 If the Products you ordered have already been collected from our warehouse for delivery to you, then you will need to use our returns portal in the event of any unwanted Products. You may also, but are not obliged to, use the model cancellation form in Annex 1.
6.4 Except as provided in clause 5.1.6, unless Products are faulty, damaged or not as described upon delivery you are expected to bear the cost of any return and your original delivery charge will not be refunded.
7. What if the Products are damaged or faulty?
7.1 If your Order arrives and the Products are damaged, faulty or not as described, you may cancel the Order and we will reimburse you the cost of the Products, the delivery charge for your Order and reasonable costs of you returning the Products. We will reimburse you with these costs through the payment method you used to place the Order within 14 days of our receipt of the returned Products. For more information on how to return Products, please click here.
7.2 These Terms and Conditions, including this clause 7, are in addition to any statutory rights and remedies you may have under English law and your country of residence.
8. When will the Products be delivered?
8.1 Delivery lead times to international addresses will vary according to destination. Orders with products shipped from the United States will have greater delivery lead times. We will use reasonable endeavours to provide you with a delivery estimate on the product description page. In all cases, we will use reasonable endeavours to ensure that all Products will be delivered within 30 days from the conclusion of the contract with us. In the event that your Order has been despatched by us (as confirmed in the despatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our customer services team on the contact details above. Please contact Customer Services if you have any queries about international delivery services.
8.2 Depending on stock availability, we may split delivery of your Order into several parts and deliver them separately. You will not be charged extra for this. Occasionally, delivery of your Order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. Delivery may also be delayed due to customs-related processes (such as inspection). We will use reasonable endeavours to inform you promptly of any such delay and will refund all delivery expenses where Products are not delivered within 30 days, within 14 days of this notification.
8.3 If delays outside of our control occur, we will make every effort to keep you informed. For the avoidance of doubt, time is not of the essence for the delivery of the Products but you will remain entitled to all statutory rights provided to you by the applicable laws.
9. What is the charge for delivery?
9.1 Our Website will confirm our charge to deliver your products before you place your Order.
9.2 If you decline the charge for this delivery service, you will not be able to place an Order.
9.3 Applicable tax applying to delivery charges will depend on your country of residence and will apply in accordance with clause 10 (How to pay & VAT).
10. How to pay & VAT
10.1 Payment is to be made in the currency selected by You on site prior to checkout. International credit card providers or banks will determine the exchange rate; if payment is made in a currency not issued as standard by the bank, they may add an additional processing or administration charge which the cardholder will be liable to pay.
10.2 Our delivery charge will be itemised as ‘delivery’ on the delivery and order confirmation pages of the Website and in emails from us, after the subtotal for the value of the goods purchased.
10.3 Applicable tax will depend on your country of residence as follows:
Where you have requested delivery to an EU address, the price paid for the Product and applicable delivery charges will include VAT or the equivalent tax in the country to which the product is to be delivered, as applicable. Please see further details below.
Where you have requested delivery to a Non-EU Country address, the Products and the delivery service will normally be zero-rated and not subject to VAT, but the price paid by you for the Products and/or the delivery service will remain the same as shown on the Website. Please also see Section 11 below regarding taxes and duties in the destination country.
10.4 If you purchase goods from within the EU, but you request that the goods are delivered to a Non-EU Country, please note that the EU tax provisions above will still apply to your Order.
10.5 If you live within the EU, what rate of VAT is charged to your Order?
United Kingdom – GB 234 1527 33
Austria – 683606966
Belgium – BE0810940388
Cyprus – CY99200016Q
Czech Republic – CZ682349032
Germany – 2524686692
Denmark – DK12621426
Spain – N8261826E
Finland – FI22594129
France – FR89520025206
Greece – EL997159923
Hungary – HU26969673
Italy – IT00132289992
Malta – MT19234317
The Netherlands – NL820523793B01
Poland – 5263025595
Portugal – PT980411106
Romania – RO25232537
Sweden – SE502067967501
Slovenia – SI93216491
Slovakia – SK4020246164
10.6 Customers buying products for delivery to an address in the United Kingdom will be charged VAT. If you are having goods delivered direct to a shipping agent in the United Kingdom but for immediate export outside of the EU it may be possible to refund the VAT, however you must contact our customer services team before placing an Order. If you make an Order without notifying us in advance, the VAT on your purchase will not be refunded.
10.7 In cooperation with Klarna Bank AB (pibl In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
10.7.1 Pay in 30 days: The payment period is 30 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom. The payment method Pay in 30 days is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
10.8 General information about Klarna and the user terms per country can be found on Klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
11. Import Duty and Tax Payments and Customs – delivery outside of the EU only
11.1 This clause 11 only applies to customers having Products delivered to Non-EU Countries.
11.2 Products delivered to destinations outside the EU may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your Order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the goods, not the person placing the Order, will typically receive a separate request for payment of these charges. If you’re ordering Products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
11.3 Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-EU Country before ordering Products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the Product or consignment which you may need in order to arrange customs clearance.
11.4 You (or the recipient of the Products if different) will be the importer for all international deliveries of the Products. Therefore, before placing an Order, it’s your responsibility to check that any Products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order.
11.5 You agree that we will act on your behalf as exporter of the Products and will complete export declarations in our own name on your behalf.
11.6 Where possible, we or our subcontractors, will carry out all customs formalities on behalf of the recipient of the Products. We or our subcontractors, will request payment for these charges from the recipient of the Products in a separate invoice. We may also request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the Order will be cancelled and the Products returned to our warehouse.
12. How we may use your personal information?
13. Our responsibility for loss and damage suffered by you
13.1 We will be responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both us and you knew it might happen.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the Products.
14. Our rights to vary these Terms and Conditions
14.1 We reserve the right to change these Terms and Conditions from time to time but any changes will not apply to any orders that we have accepted prior to the change being made.
14.2 These Terms and Conditions govern our relationship with you. Any changes to the Terms and Conditions governing existing contracts must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do.
15. Alternative Dispute Resolution
15.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.
15.2 If your country of residence is within the EU, if you are not happy with how we have handled any complaint, you may submit a complaint via the European Commission Online Dispute Resolution platform at http://ec.europa.eu/odr. There may also be other dispute resolution platforms based in your country of residence.
16. If a court finds part of this contract unenforceable, the rest will continue in force
If any part of these Terms and Conditions shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and Conditions and shall not affect the validity and enforceability of any of the other provisions of these Terms and Conditions which shall all remain in force.
17. Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
18. Which laws apply to this contract and where you may bring legal proceedings?
18.1 These Terms and Conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any contract (any Order for Products) under these Terms and Conditions shall be governed by English law. You may bring a claim to enforce your consumer rights in connection with these Terms and Conditions before the courts of your resident country, as laws in your country of residence may also apply to allow you certain levels of consumer protection. In addition, you are also entitled to bring a claim before the Courts of England and Wales if you prefer.
18.2 If you wish to bring a claim before a court in your resident country, please use the following service address: Greengate, Middleton, Manchester, M24 1FD, United Kingdom.
19. Who we are and how to contact us
https://englandrugbystore.com is a site operated by Fanatics (International) Limited ("We"). We are registered in England and Wales with the company number 05933624. We have our registered office at Greengate, Middleton, Manchester, M24 1FD, United Kingdom.
To contact us, please email firstname.lastname@example.org or telephone our customer service line on +44 (0) 333 014 4546.
20. By using our site you accept these terms
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
21. There are other terms that may apply to you
22. We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 7 May 2019.
23. We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
24. Other criteria for use of our site
24.1 To register on our site, you must be at least the minimum age to provide your own consent in your country of residence.
24.2 We reserve the right to withdraw your access to our site if we reasonably believe you are below the minimum age to provide your own consent in your country of residence.
25. We may suspend or withdraw our site
25.1 Our site is made available free of charge.
25.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
25.4 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
26. You must keep your account details safe
26.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
26.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com OR + 44 (0)333 014 4546.
27. How you may use material on our site
27.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
27.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.
27.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
27.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
27.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
28. Do not rely on information on this site
28.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
28.3 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
29. We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
30. User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on firstname.lastname@example.org.
31. Our responsibility for loss or damage suffered by you
31.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
31.2 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which are set out above in our Terms and conditions of sale.
31.3 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
32. We are not responsible for viruses and you must not introduce them
32.1 We do not guarantee that our site will be secure or free from bugs or viruses.
32.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
32.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
33. Rules about linking to our site
33.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
33.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
33.3 You must not establish a link to our site in any website that is not owned by you.
33.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
33.5 We reserve the right to withdraw linking permission without notice.
33.6 If you wish to link to or make any use of content on our site other than that set out above, please contact email@example.com.
34. Our trade-marks are registered
"FANATICS" is an English registered trade-mark of Fanatics Inc. You are not permitted to use it without our approval, unless it is part of material you are using as permitted under clause 27 above (How you may use material on our site).
Model Cancellation Form
Click here to view or print the Model Cancellation Form.
(Complete and return this form only if you wish to withdraw from the contract)
Tracking Your Order
Once your order ships from our facility you will receive a confirmation email. Depending on the method and destination of your order will determine if your shipping confirmation contains tracking.
You can at any time log into your account on our site and review your current order status as well as the tracking information if your order is eligible for tracking.
Please Note: If your order includes a personalised item, this may add an additional 3-5 working days to your processing timeframe. Regardless of which delivery method you selected at the time of checkout, we will still need an additional 3-5 days to process your personalisation.
Customs and Duty
Unless otherwise stated, all items are shipped from the EU and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to control these charges, nor can we advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due, our carrier will contact you to arrange payment or you will receive a request for payment from your delivery provider.
We advise that you check any customs formalities or import charges applicable in the country of delivery before ordering products to be delivered there.
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.
Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
PLEASE NOTE during the on-going worldwide COVID-19 pandemic, our customer service team members will be available at the following times;
PHONE: Monday to Friday, 9am to 6pm ONLY.
EMAIL: Monday to Friday 8am - 8pm and Saturday to Sunday, 9am – 4pm.
Our Returns Policy has also been extended to 90 Days during this period.
Our website is managed by Fanatics (International) Ltd.
As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.
Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for over 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga and Ligue 1 clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1, esports and Tennis.
Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.
Contacting Us by Email
We are happy to answer queries on products, orders and the online store at the below address:
We endeavour to respond to all emails within 24 hours.
Contacting Us by Phone
If you'd like to speak to one of our friendly advisors, please contact us on + 44 (0)333 014 4546
Our opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.
Please note: Phone lines are closed on UK Bank holidays.
Contacting Us by Post
You can of course write to our team at any time using the address below:
England Rugby Store
Visit Us In Store
The Rugby Store
Twickenham Stadium - South Stand
Opening hours are: Monday - Saturday 10am-6pm, Sunday 11am-5pm*
*Store opening times may vary on Twickenham event days*
Free parking is available at the stadium, enter via the gate on Whitton Dene (Rugby Road and at roundabout first exist) and follow directions to the West. SatNav postcode is TW1 1DZ.
Car Park Update – May/June 2018
Please note that due to preparations for the Aviva Premiership Final, England v Barbarians and HSBC London Sevens matches, from Wednesday 23rd May, the West Car Park will be closed.
Please park in the Rosebine Car Park which will be open from 6am to midnight every day.
The West Car Park will reopen on Thursday 7th June.
Club Enquiries & Tickets
For general club enquiries and anything to do with tickets please use the relevant contact details on the main club site at the below link: